שאלות נפוצות
כל מה שצריך לדעת על רשימות מתנות, מתנות וקניות בלבית.
How much does it cost to create a registry?
Creating a registry is absolutely free!
What is the minimum number of gifts we can register for?
There is no minimum number of gifts required.
Can we add or delete gifts from our registry once it’s made public?
Of course! Even after you make your registry viewable to your guests, you can have fun adding or removing gifts as you please. Once an item is purchased from your registry, you can easily transfer most items to store credit if you'd like a different gift.
What is group gifting and how do we enable it on our registry?
Group gifting allows your friend and family to contribute to part of the total cost of a higher-priced item. For example, if you put a 899 NIS coffee machine on your registry, a guest can contribute something like 300 NIS toward that gift. That way, you can receive higher-priced gifts that might not be purchased for you by just one person! You can enable group gifting by clicking on the ‘Enable Group Gifting’ button when you add the item to your registry. You will then be able to split up the gift into 2-6 contributions. If you would like to enable group gifting on an item that is currently in your registry, delete it from your registry and then, before you add it back into your cart, enable group gifting. Now go add that coffee machine of your dreams!
How do I change my registry date?
Hover over Registry and click on Manage Registry at the top of the page. There, you can click on the editor tool to change your wedding date.
How do we share our registry with our guests?
With La’Bayit it is super easy to share your registry with your guests. You can send them the link provided to you in “My Registry Link” in the “Manage Registry” section or search for your registry by clicking “Registry” on the top of the page, and sharing the link of your registry from there.
I tried making my registry public and it’s not working.
In order to make your registry public, we need to verify your email. Let us know if you don’t see an email prompting you to verify your email, since that might mean you inputted the incorrect email when you created your registry.
Can we keep track of who sent us gifts?
Absolutely! Your Gifts Tracker will display a list of each gift that was purchased for you and the awesome guest who purchased it. You will also receive an email notification each time an item is purchased.
Until when can gifts be purchased from our registry?
You can keep your registry open for as long as you’d like!
How do we know that a gift has been bought off our registry?
You will receive an email every time a gift is purchased off your registry (yay gifts!). This way, you get to feel the excitement every time you get a new gift. You can also see all of your purchased gifts in your “Gifts Tracker” in your account.
Someone bought us a gift! Now what?
When a gift is purchased for you (hooray!) you will receive an email and be able to see the purchase in your “Gifts Tracker.” You will be prompted to let us know whether you would like a gift to be sent right away(by clicking Send Now), if you would like to hold off on sending it, or if you would like to convert it to store credit. If you click “Send Now”, the business who sells that product through La’Bayit will be notified and the gift will be on its way!
How/when do we receive our gifts?
When a gift is purchased for you (hooray!) you will receive an email and be able to see the purchase in your “Gifts Tracker.” You will be prompted to let us know whether you would like a gift to be sent right away (by clicking Send Now), if you would like to hold off on sending it, or if you would like to convert it to store credit. If you click “Send Now”, the business who sells that product through La’Bayit will be notified and the gift will be on its way!
Can we convert gifts to store credit?
Yes! Every gift that is purchased from your registry can be converted to store credit right in your account in your Gifts Tracker. You can use that credit towards another product on La'Bayit.
What happens when a gift someone purchased already becomes out of stock?
We do our best to stay up to date on inventory levels of the businesses who sell through the La’Bayit marketplace. Because the number of gifts our sellers have in inventory can change daily, it may happen that a gift that is purchased on your registry, but not yet sent to you, will be out of stock by the time you choose to send it. If that is the case, your Gifts Tracker will prompt you to convert the gift to store credit to use towards another gift. If you’d like your guest to be refunded instead, you can, of course, let us know.
What if we want to register for an item but it isn’t on your website?
If you find a product in a store or on a website in Israel that you would like to add to your registry, let us know! We will speak to that store and see if they would like to join our marketplace.
What happens if group gifting doesn’t reach its goal?
Good question! If your gift does not reach its goal, you can choose to contribute the rest of the cost of the item yourself, or receive store credit to be used for other La’Bayit gifts. If you would like to purchase the group gift and you have store credit remaining in your account, your store credit will be applied to cover the remaining part of the group gift.
What happens if we decide to cancel our registry after gifts have been purchased?
We’re sorry to see you go! If you choose to cancel a registry after gifts have been purchased, you may be required to cover a small fee to cover the cost our payment processor charges La’Bayit to refund all of the purchases.
Can I do a bulk order for my aliyah?
Absolutely. When you are ready to place your order, you can do so straight through your La’Bayit account. Please note that the gifts will come in separate deliveries from each seller and may each take a different amount of time to arrive.
Can we get cash instead of gifts?
If you received a registry gift that you don’t love, you can exchange it for store credit in your account (details above). We do not send cash gifts or process returns or exchanges in the form of cash.
How long does store credit last for?
Store credit is valid for 1 year from the time it was converted. Please use it beforehand!
We’re not in Israel right now. How do we make sure gifts aren’t delivered to us?
Not to worry. When a gift is purchased from your registry, you get to choose from your account when to send the gift.
Can we change our delivery address for registry gifts?
Yes! Before a registry gift is sent your way, we will confirm your address with you. You can change it there or reach out to us directly at support@labayitgifts.co.il and we will change your address for you. Please note, shipping is calculated based on location so your shipping charge may be decreased or increased when you change your delivery address.
We got a message that our package couldn’t be delivered. What do we do?
Please reach out to us so we can figure out what the issue is and how to get your package to you.
Can we return a gift once we receive it?
Sure! Most gifts can be returned for 14 days after they are delivered. Reach out to us if you would like to make a return and we will provide the address of the business from which the gift was sent so that you can send it back. You will be responsible for return shipping costs and will not be reimbursed for the initial shipping costs. Some Sellers also charge a restocking fee. Personalized, perishable, custom-made, and made-to-order gifts cannot be returned. Returns are reimbursed in the form of La'Bayit store credit, which can be used on the site to choose other gifts for delivery. Items can only be returned if they are unused and in the original packaging. If you receive a defective or broken item, please contact us and we will be sure to replace it for you for free.
What happens if an item we registered for is out of stock and it wasn’t purchased yet?
Because there is often a gap between the time you register for gifts and when the gifts are actually purchased, an item may be out of stock by the time it is purchased. In such a case, you will receive store credit to purchase a different item from our site. If instead you would like your guest to be reimbursed, please let us know.
What if a gift in our registry goes on sale?
If a purchased gift goes on sale after being purchased at a non-sale price, we encourage you to convert it to store credit and repurchase it! If between the time when the gift was purchased and when you choose to have the gift sent to you the Seller chooses to increase the price, we may prompt you to convert the gift to store credit for you to use for another gift.
Do we have to go to the Post Office to pick up our items?
Nope. One of the greatest perks of La’Bayit is that our gifts are sent directly to your door with a delivery person. If any gifts are not sent doot-to-door it will be clearly indicated in the description of the product.
Our gift has been marked as sent for a long time and hasn’t been delivered. What do we do?
Please reach out to us at support@labayitgifts.co.il if you experience any issue with the delivery of your gifts.
How much does shipping cost?
Since La’Bayit is a marketplace for dozens of businesses in Israel, shipping costs vary based on the product and its seller. The shipping price can be found next to each product once you click on it in the Store. Neither La’Bayit or the business selling through La’Bayit make any money on the shipping.
How long does delivery take?
Once you choose for a purchased gift to be sent to you, you will be able to see the delivery estimate in your gifts tracker. The delivery estimate for every gift is different, based on the business that is selling that product through La’Bayit. You can also see the shipping estimate for a specific gift when you click on it in the store.
How does store credit work?
Your store credit appears on the “Gifts Tracker” page. In order to convert a gift to store credit, click the “Convert to Store Credit” button next to any of your purchased gifts. The credit will then show up as “Available Store Credit” on the top of the page. In order to apply the store credit, go to the “Store” and go through the normal checkout process. When you get to the payment section, click “Apply Store Credit”. Voila!
What happens if I don’t schedule delivery of my purchased gifts?
Purchased gifts that remain in your Gifts Tracker for 1 year without any action taken will be automatically converted to store credit. You can then use the store credit to purchase new gifts or repurchase the gift you originally had wanted if it is still available. Store credit can be used for up to 1 year from the time the store credit was added to your account.
Can every gift be purchased with store credit?
Almost all gifts on La'Bayit can be purchased with store credit. Gifts from Efrat Baby Swings, the Giftery and a few other vendors cannot be purchased using store credit.
How long can I wait until I schedule delivery of my purchased gifts?
You have one year to schedule the delivery of your purchased gifts. After one year, or if the gift is no longer available on La’Bayit, the gift will be converted to store credit. You can then use the store credit to purchase new gifts or repurchase the gift you originally had wanted if it is still available. Store credit can be used for up to one year from the time the store credit was added to your account.
How long does my store credit last?
Store credit can be used for up to 1 year from the time the store credit was added to your account.
When converting to store credit, why do I have to convert all of the gifts together of a particular brand the guest bought for me?
Since your guest paid for shipping for the entire order of that brand, converting one part of the gift to store credit would cause you to lose out on the ability to ship the item you are converting. If you'd like to send one part of the order and ship the rest, convert the entire order to store credit and purchase the gifts you'd like with the store credit.
עדיין יש שאלה? צרו קשר — נשמח לעזור.